Terms of Service

1. Acceptance of terms

By creating an account, accessing, or using Planoro, you agree to these Terms of Service ("Terms"). If you do not agree, do not use the service.

2. Who provides the service

These Terms are an agreement between you and Bruno Magalhães (empresário em nome individual, established in Portugal; full registered details in our Privacy Policy) ("Planoro", "we", "us").

3. The service

Planoro is a business platform for workforce and operations management. Core features include jobs/events, a worker database, a lightweight client CRM, a scheduling calendar, and a dashboard. Optional paid modules add team planning, advanced scheduling with travel and accommodation logistics, inventory/warehouse management, and budgets and cost tracking. We may add, change, or remove features over time. Planoro is intended exclusively for businesses and professional users acting in a commercial capacity, and is not offered to consumers.

4. Eligibility and authority

• You must be able to enter into a binding contract.
• If you use Planoro for an organisation, you confirm you are authorised to bind that organisation to these Terms.
• You are responsible for all activity under your credentials.

5. Accounts, teams, and workers

• Provide accurate, complete account information and keep it current.
• Keep your credentials confidential; notify us promptly of any unauthorised use or breach.
• A company account is a private workspace. The owner and administrators control team membership and roles (owner, admin, planner, warehouse manager) and are responsible for access they grant.
• Workers and clients managed in the workspace are records, not necessarily account holders; external workers may respond to assignments through a secure link without an account.
• We may suspend accounts that pose a security, legal, or operational risk.

6. Workers, engagement, and employment

Planoro is software, not an employer or an agency. Planoro provides a tool your company uses to plan and coordinate its own workforce. We are not the employer, joint employer, agency, labour supplier, or broker of anyone you schedule, and we are not a party to any contract, engagement, or working relationship between you and your workers.

Every act the platform records is your act, not ours. That includes deciding who is engaged and on what terms, setting pay rates and multipliers, assigning shifts and hours, approving or rejecting expenses, and deciding what to do with any indicator the software calculates. As between you and Planoro, you are solely responsible for:

• Correctly classifying each worker under applicable law — employee, contractor, freelancer, or otherwise — and bearing the consequences of that classification.
• Wages, minimum wage, overtime, working-time and rest rules, holiday and leave entitlements, and any other statutory entitlement.
• Paying your workers and reimbursing their expenses. Planoro does not hold, transfer, or disburse money to workers, and an expense marked approved in the platform is a record of your decision, not a payment.
• Tax, social security, and any withholding or reporting obligations connected with engaging them.
• Health, safety, insurance, right-to-work checks, licences, and certifications, including verifying anything a worker record asserts.
• Non-discrimination and equal-treatment obligations in how you select and engage people.

Figures the platform produces — schedules, hour totals, rate calculations, cost estimates, and reliability indicators — are planning aids generated from what you entered. They are not a legal record of hours worked or amounts owed, and you should not rely on them as one without your own verification.

7. Acceptable and prohibited use

You may use Planoro only for lawful business purposes. You agree not to:

• Use the service for illegal, fraudulent, or abusive activity.
• Attempt unauthorised access to systems, data, or other accounts.
• Interfere with the integrity, performance, or security of the service.
• Reverse engineer, decompile, or extract source code except where the law permits.
• Upload malicious code or content that infringes others' rights.
• Enter personal data about third parties (workers, clients, contacts) without the lawful basis and notices required to do so.
• Use the service to send unsolicited or bulk commercial messages, or to contact people who have asked not to be contacted.

Messages we send on your behalf. When Planoro emails or notifies your workers, clients, or invitees, it does so on your instruction and about your business — you are the sender in substance. You are responsible for having a lawful basis to contact each recipient, for the accuracy of every address you enter, and for honouring any objection or opt-out they raise with you. You will not use Planoro to message purchased, scraped, or otherwise unlawfully obtained lists. We may suspend sending for an account whose messaging puts our delivery infrastructure, domain reputation, or other customers at risk.

8. Your data and ownership

• You retain ownership of the data you submit to Planoro ("Customer Data").
• You grant us a limited licence to host and process Customer Data to operate, secure, and support the service.
• You are responsible for having the rights, permissions, and lawful basis for all data entered into your workspace, and you act as the data controller for the personal data of your workers, clients, and contacts (see the Privacy Policy).
• You can export your company data from the application.
• Keep your own copies. You are responsible for retaining your own backups of Customer Data. The export in Settings is available at any time while your subscription is active. We maintain operational backups for our own continuity, but they are not a customer-restore service and you should not rely on them as your only copy.

Data Processing Agreement. Where we process personal data on your behalf, our Data Processing Agreement applies and forms part of these Terms. It sets out the Article 28 GDPR commitments we make to you and applies automatically — you do not need to request or sign it.

9. Intellectual property

Planoro — including its software, interface, branding, and documentation — is owned by Planoro or its licensors and protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the service. They do not transfer any ownership to you.

Feedback. If you send us suggestions, feature requests, or other feedback, we may use it to improve the service without restriction, attribution, or payment. You are not obliged to send feedback, and this does not give us any right to your Customer Data.

10. Third-party integrations

Planoro connects with third-party services, including payment processing, email delivery, and optional calendar sync. Your use of those services is also governed by their own terms and privacy policies, and we are not responsible for them.

11. Subscriptions, fees, and taxes

• 30-day trial. When you create a company, you get 30 days of access to all modules. No payment method is required at signup and nothing is charged until you add a card and the trial clock reaches zero. If you add a payment method during the trial, you authorise Stripe to charge the plan you chose — Max, or Core plus any selected modules — monthly or annually when the trial ends, and then to renew automatically. If you do not add a card, access stops at the clock and your data is kept until you subscribe. The 30-day money-back guarantee below applies to the first paid invoice, not the trial.
• Paid plans. After the trial, a Core subscription is required to use the service, with optional modules available as add-ons, or an all-inclusive Max plan.
• Per-company pricing. Fees are charged per company, not per user — your subscription covers your team and workers.
• Fair use. Plans are sold for normal business use. We do not publish hard caps on team members, workers, jobs, or storage, and we do not meter them. If one account's usage is so far beyond normal that it degrades the service for others or makes it uneconomic to serve, we will contact you to agree a fair arrangement before taking any action.
• Trial. The trial is offered at our discretion, once per customer. We may change, shorten, or withdraw it for new signups at any time, and may decline a repeat trial. Any trial already running is unaffected.
• Billing cycle. Subscriptions are billed monthly or annually in advance through our payments provider. Each module may carry its own renewal period; purchasing additional time extends it.
• Expiry and pause. If the Core subscription lapses, optional modules pause and access is limited while your data is preserved. We provide renewal warnings before expiry.
• 30-day money-back guarantee. Your first payment — the initial subscription charge made when you create your company — is fully refundable within 30 days of that payment. You may claim the refund yourself from your billing settings. Claiming it cancels your subscription immediately and ends access to your workspace at once. The guarantee applies once per customer and covers the first payment only.
• All other fees non-refundable; taxes. Apart from the guarantee above, and unless required by law or stated otherwise, fees are non-refundable. This includes renewals, added modules, plan upgrades, and any charge after the first payment. Fees are exclusive of applicable taxes, which you are responsible for.
• VAT. Prices are exclusive of VAT. Portuguese VAT (IVA) is added at the applicable rate where due; for business customers in another EU Member State who provide a valid VAT number, the reverse-charge mechanism may apply.
• Price changes. We may change prices; changes apply to renewals after we give reasonable notice.
• Billing questions. For invoices, payments, or subscription queries, email billing@planoro.app.

12. Availability and changes

• We may update, modify, or discontinue features from time to time.
• We do not guarantee uninterrupted or error-free service.
• We may perform maintenance that temporarily affects availability.
• Beta features. Anything we label beta, preview, or experimental is provided as-is, may change or be withdrawn without notice, and is excluded from any commitment in these Terms. Do not rely on it for critical work.

13. Termination

• You may stop using the service and cancel your subscription at any time.
• We may suspend or terminate access for material breach, legal risk, or abuse.
• On termination, your right to use Planoro ends and data handling follows the Privacy Policy. Export your data before cancelling.
• Grace period. If you cancel or your subscription lapses, we do not delete your workspace: your data stays as you left it, and resubscribing puts you back where you were. What stops is access — while the subscription is inactive the app is limited to the resubscribe screen, so exporting is no longer possible from inside it. Export before you cancel, or write to us and we will help you get a copy. Deleting your account outright erases it immediately. We may erase a workspace that stays inactive — no sign-in and no subscription — for 24 months, having first given the account owner at least 30 days' notice, as described in the Privacy Policy. We may keep data longer where the law requires it, such as invoices.

14. Disclaimers

To the maximum extent permitted by law, the service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

15. Limitation of liability

To the maximum extent permitted by law, Planoro and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill.

Where liability cannot be excluded, our aggregate liability for claims relating to the service will not exceed the amounts you paid for the service in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

16. Indemnification

You agree to defend and indemnify Planoro against claims, damages, and expenses arising from your use of the service, your Customer Data, or your violation of these Terms or the rights of others.

17. Governing law and disputes

These Terms are governed by the laws of Portugal, without regard to conflict-of-law rules. The courts of Portugal have jurisdiction over any dispute, unless mandatory consumer law grants you the right to bring proceedings elsewhere or an alternative process is agreed in a signed contract.

18. Changes to these terms

We may revise these Terms from time to time. We will update the date above and, where the change is material, provide notice. Continued use after changes take effect means you accept the revised Terms.

19. General

• Force majeure. Neither party is liable for failing to perform because of events beyond its reasonable control — including outages at our hosting, database, payment, or email providers, network failures, natural events, war, or acts of government. Your obligation to pay amounts already due is not excused.
• Assignment. You may not assign or transfer these Terms without our written consent. We may assign them to an affiliate, or to a successor in connection with a merger, acquisition, or sale of assets, on notice to you.
• Entire agreement. These Terms, together with the Privacy Policy and the Data Processing Agreement, are the entire agreement between us about the service and replace any earlier understanding on the subject. Nothing in this clause limits liability for fraud or fraudulent misrepresentation.
• Severability. If any provision is held unenforceable, it is limited or removed to the minimum extent necessary and the rest stays in force.
• No waiver. Not enforcing a provision on one occasion is not a waiver of it, and a single or partial exercise of a right does not prevent its further exercise.
• Notices. We give notice by email to the address on your account or by a notice inside the application; you give notice to the address in section 20. A notice by email is treated as received on the next business day.
• Survival. Sections on workers and employment, your data and ownership, intellectual property, disclaimers, limitation of liability, indemnification, governing law, and this section survive termination.
• Independent parties. Nothing in these Terms creates a partnership, joint venture, agency, or fiduciary relationship between us.
• Language. These Terms are published in several languages for convenience. If there is a conflict, the English version governs.

20. Contact

Questions about these Terms: email support@planoro.app.