Support
Something is broken, behaving unexpectedly, or you cannot work out how to do a thing. Include your company name and, if it helps, the job it happened on.
support@planoro.appContact
Talk to a human.
There is no ticket queue and no chatbot. Write to us and a person answers — someone who works on the product, not a script. Pick the address that matches what you need; it only changes who reads it first.
Where to write
Sales, demos and partnerships
Questions about whether Planoro fits your operation, a walkthrough with your own jobs on screen, integrations, or anything commercial.
hello@planoro.appBilling and subscriptions
Invoices, VAT details, payment failures, plan changes, refunds, and cancellations.
billing@planoro.appPrivacy and data requests
Access, correction, export or erasure of personal data, and anything else under the GDPR. If your details were entered by an employer, we will route the request to them as controller.
hello@planoro.appWhat to expect
We aim to reply within one business day, and usually the same day. Portugal is on Western European Time (UTC+00:00 in winter, UTC+01:00 in summer), so a message sent in the American afternoon is answered the following morning.
If your production is live right now and something is blocking the job, say so in the subject line. Those go to the front.